Roberto Abraham Scaruffi

Latest News Oct 9, 2013 25 Customer Service Skills Every Company Should Require [Infographic] When was the last time you talked to a customer service rep who was friendly and helpful? There are people in customer service who pride themselves on genuinely helping customers, but there are just as many who don't. Sometimes it feels like customer service barely exists anymore. […] ... Read more... Can You Challenge The Masses Thinking? By Debbie Ruston, Featured Contributor We live in a society that accepts we must all follow the same way of thinking, and not question the perceived “experts” or what is “normal”. This often leads to frustration and a feeling of lack of control within one’s life. The […] ... Read more... Seven Tips for Making Sharing Feedback Less Difficult By Carol Anderson, Featured Contributor How do you feel when it's that time to provide "feedback" to your team?  It might be performance feedback or development feedback, but my guess is that it's not your favorite thing to do. Step back for a moment, though, and think […] ... Read more... Featured Free Resource What Keeps Business Leaders Up at Night? A quick guide to talent excellence for small-business leaders, for a walk-through of the pivotal areas of your talent management where you can make changes that impact your business. Ethical Behaviour is More Than Just Following the Rules Ethical breakdowns. Many Bermuda residents will remember (and many invested in or lost money in) WorldCom, the highflying telecommunications firm of the late 1990 tech stock era. As you may also recall, WorldCom went bankrupt. Summarised later, in a report to the United States Securities Exchange Commission, […] ... Read more... "We" Are Not Leaders By Carol Anderson, Featured Contributor The President of the United States is asked to stay the execution of a death row inmate.  Throughout the hour show, President Bartlet struggles with the decision, asking each of his advisors their thoughts, and listening to the diverse and fervent opinions.  […] ... Read more... Customer Complaints Are a Gift Customers don't leave over one lousy mistake. They do leave when you fail to fix the root of the problem. Here's a five-point plan for making the most of your customer complaints. via How to Respond to Customer Complaints. ... Read more... Featured Free Resource Brainstorming - Ideas for your online business This is the first in an 8 part series of ebooks from LearnAboutTheWeb inc.